Deliver WOW through service 通过服务让人们感到惊叹:WOW

  WOW is such a short, simple word, but it really encompasses a lot of things. To WOW, you must differentiate yourself, which means doing something a little unconventional and innovative. You must do something that's above and beyond what's expected. And whatever you do must have an emotional impact on the receiver. We are not an average company, our service is not average, and we don't want our people to be average. We expect every employee to deliver WOW.

 Whether internally with co-workers or externally with our customers and partners, delivering WOW results in word of mouth. Our philosophy at Zappos is to WOW with service and experience, not with anything that relates directly to monetary compensation (for example, we don't offer blanket discounts or promotions to customers).

 We seek to WOW our customers, our co-workers, our vendors, our partners, and in the long run, our investors.

    WOW 是一个非常简短的词,但包含了很多意思。 要WOW,你要使自己有些不同,这意味着你要做一些不是很传统和创新的事情。你一定要做一些超出别人想象的事情。你所做的事情一定是给别人在情感上有冲击的。我们不是一个100分的公司,我们的服务也不是100分,并且我们也不期望我们的同事是100分,因为我们希望我们的同事都是120分,这样我们才可以WOW到别人。



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